CHFA eNews: Home Finance
chfa enews - home finance 
  October 30, 2019

payoff requests: follow these steps

Working with a CHFA homeowner to refinance their loan and need a payoff? Please do not use DMI’s automated customer service number. Rather, follow these instructions to make a payoff request.

Include the following information in writing by email to or via fax to 847.574.7512:
  • Payoff effective date
  • Borrower’s CHFA loan number
  • Fax number where you want the payoff quote to be sent. Payoff statements may not be sent to email addresses.
Authorization from the Borrower to release loan information is required. Requests from someone other than the Borrower require written authorization from the Borrower to release the loan information. Be prepared; payoff requests are processed within four to five business days from receipt of the request.

Additionally, please share this information with staff or those requesting payoffs, including your title company partners.

Want to learn more?
  • Click here to view CHFA’s Refinance Programs Webinar.
  • Visit CHFA’s Payoffs, Transfers, and Other Loan Servicing Information page.

CHFA Home Finance
303.297.7376 or 888.320.3688 Denver
970.241.2341 or 800.877.8450 Western Slope
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